Job Description
Customer Accounts Specialist
locations Remote – Nationwide
job requisition id R016070
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.
Essential Job Functions:
- Outbound collection calls
- Answer patient questions regarding statements
- Accept payments and negotiate payment plans
- Meet collection goals as set by department leadership
- Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries
- Gain proficiency in multiple systems to facilitate work
- Maintain a superior level of Customer Service
Job Experience:
- Less than 1 year
Requirements:
- High School Diploma, GED, or Equivalent Experience
- Ensemble associate to obtain CRCR certification within 9 months of hire.