Job Description
Customer Advocate
Fully Remote REMOTE
Description
In this role Living Proof is seeking a motivated team player to support our customer service function as well as our E-commerce team. Responsibilities will include, but not limited to customer service system management, order management support and administrative support to the E-commerce/Digital Operations team. The role can grow into a fully integrated proactive and reactive customer relations position with touchpoints within the ecommerce and marketing functions.
Responsibilities:
Respond to all inbound customer service inquiries through our cloud-based customer service platform and actively manage the associated ticketing system (ZenDesk).
Manage and develop our automated customer support system and return portal
Provide product information and resolve product experience issues
Become knowledgeable on product message points, usage, results and recommendations through integration with Brand Marketing team.
Document all product and/or customer issues that come through ZenDesk.
Report all customer issues and leads during our quarterly customer service cross-functional meeting.
Work closely with marketing, finance, supply chain and packaging teams
Requirements
Qualifications:
2-4 years of experience contributing to office environments (strong emphasis on customer service activities).
Excellent verbal and written communication skills.
Strong interpersonal skills.
Good organizational skills with a great deal of attention to detail.
Resourceful in finding answers/solutions when data is not readily available.
Ability to adapt quickly to changing priorities in a fast-paced environment.
Social media savvy with interest in beauty forums
Interest in community fostering via social platforms like Instagram, TikTok, Reddit, etc.
Passion for cosmetic industry.
Proven capability to quickly learn new innovative products.
Education:
Bachelor’s degree preferred
Compensation:
$24-$29/hour
Diversity is a core value at Living Proof. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.