Be the calm, capable first voice people hear when they’re trying to understand their benefits and get unstuck fast. If you’re built for high-volume support, first-call resolution, and treating every caller like a human, this role fits.
About Ameriflex (AE Perkins)
AE Perkins is a holding company supporting Ameriflex and other operating entities. Ameriflex helps plan participants navigate benefits like FSAs, HSAs, and COBRA, with a service model that values accuracy, empathy, and compliance. This team supports people where it matters: their money, their healthcare, and their peace of mind.
Schedule
- Remote (U.S.)
- Full-time
- Hours of operation: Monday–Friday, 7:00am–4:00pm CST
- Your working hours must fall within that window
- High call volume environment with strong documentation and quality expectations
What You’ll Do
- Serve as the first point of contact for plan participants with questions about benefits (FSA, HSA, COBRA)
- Provide timely, accurate answers and guide participants to tools and resources for self-service
- Educate participants on benefits processes, plan details, and HSA investment options
- Resolve issues with a focus on first-call resolution, including handling complaints and escalations when needed
- Take proactive steps to resolve issues and set clear expectations with participants
- Document interactions and outcomes in a CRM for quality tracking and performance metrics
- Maintain professionalism, empathy, and confidentiality while following HIPAA and privacy requirements
What You Need
- Associate’s degree OR 4 years of customer support/service experience
- 2+ years of multi-channel contact center experience (phone, chat, email)
- Strong customer service and problem-solving skills, including asking detailed, probing questions
- Ability to multitask while staying focused, responsive, and calm under pressure
- Experience using CRMs and cloud-based support tools (Zendesk, Amazon Connect, or similar)
- Strong written and verbal communication with a high-empathy approach
- Bonus: healthcare, benefits administration, or insurance experience
- Bonus: bilingual capabilities
Benefits
- $22.00/hour starting pay
- Medical, dental, and vision insurance
- 401(k) with matching
- FSA and HSA options
- Disability & life insurance + Employee Assistance Program
- LegalShield + ID Shield
- Commuter reimbursement plan
- Tuition reimbursement
- Bonus pay eligibility
- Wellable membership
- Telescope Health (telehealth) + Intellect (mental health app)
- Employee engagement activities (events, raffles, book club, and more)
If you want a remote role where you can solve real problems all day and leave people feeling taken care of, apply now.
Be the voice that turns confusion into clarity.
Happy Hunting,
~Two Chicks…