Job Description
Seasonal Customer Call Center Specialist – Remote
Store Support Center Bethesda, MD Boca Raton, FL Las Vegas, Nevada Remote, United States
Description
Total Wine & More is looking for Seasonal Customer Call Center Specialists who are passionate about delivering exceptional customer experience to join our Customer Care Center team! You will work with our guests and store teams by phone, email, live chat, and social media to provide first contact resolution. If you have a sense of empathy when engaging with people along with the ability to manage multiple, concurrent issues while working collaboratively with other departments, this would be a great role for you. This is a full-time temporary position with options of 30 to 40 hours per week. There will be the potential to transition to regular full-time employment at the end of the season. This role will report directly to the Customer Care Center Manager.
You will
- Work with customers to resolve issues on the first interaction and follow-up with those requiring additional information
- Partner with other teams to gather information for customers and projects
- Work with customers to identify products and quantities to make their events a memorable experience
- Build relationships with customers by providing a positive and informative experience
- Use internal tools and systems to manage a productive work flow
- Partner with customers through their preferred method i.e. phone, email, chat, or social media
- Build lasting relationships with store teams by supporting them through phone and email for web orders and guest relations
- Document all communications with customers to promote a consistent experience across all touch points
You will come with
- Must be 21 years of age or older
- 2+ years in high-end retail or guest services/restaurants/hotels
- 2+ years in a contact center or guest service environment
- Experience in a call center a plus
- A team player mentality
- Experience developing solutions and solving problems
- Technologically proficient and customer-focused
- Must be punctual with attendance and shift start
- Certificate of training in a customer service program or prior customer service experience desired
Additional Requirements (with or without accommodations)
- This is a temporary full-time position with options of 30 to 40 hours per week
- Our call center is open from 9am to 12midnight Eastern Standard time and shifts may require evenings and weekends
- Opportunity to work overtime as needed
- Flexible schedule required
- Job requires high-speed internet and a quiet remote work environment