About the Role
Customer Care Advocate
Corporate
Location Pittsburgh, Pennsylvania, United States of America
Job Id324387
Full time
Job Summary
To support our customers as the first point of contact and resolve their concerns. You will do so by actively listening to our customers and using your customer-obsessed experience, passion, and creativity to meet their needs and deliver a world-class, second to none service encounter across every interaction.
Job Description
- Experience Required: 1 to 3 years.At least one year experience in a customer service, call center, production or related environment.
- At least one year of experience navigating computer system applications like Microsoft.
- One year experience in a remote, work from home environment.
- Education Desired: High school diploma or equivalent
Job Responsibilities
- Respond to all customer inquiries by utilizing information acquired during training and resources available through people, customer records, and knowledge management systems.
- Provide complete and accurate information by identifying customer needs through active listening and clarifying skills.
- Process required transactions via web-based applications.
- Submit customer cases in a concise yet accurate manner.
- Maintain a thorough knowledge of the company policies, programs, and technologies.
- Communicate effectively in a warm and empathetic manner. Have a genuine appreciation for the customer.
- Adhere to confidentiality requirements and laws ensuring information is disseminated to authorized individuals only.
- Maintain a positive and collaborative work environment exhibiting Giant Eagle values.
- Maintain internet connection with an approved ISP provider and dedicated upload speeds of 50 mbps and download speeds of 10 mbps.