Job Description
Customer Care Agent
(Evening Shift)
- Ukraine
- Full Time
- Employees can work remotely
- Work Model: Remote
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Qualifications
- Fluent level of English, Ukrainian;
- Upper-Intermediate or Advanced level of French/German/Spanish is a plus;
- Previous working experience in customer support is a plus;
- Microsoft Office skills;
- Excellent communication skills;
- Aptitude for team work;
- Excellent interpersonal relationship;
- Responsible and patient.
Responsibilities:
- Provide support to the customers: identify and solve customer problems using dedicated web tools;
- Handle and manage web tools specially made for customer support;
- Keep a record of each case in another dedicated web tool;
- Escalate cases that need a deeper investigation to the corresponding teams when needed;
- Notify Leads when a recurrent problem appears, to prevent further cases;
- Be able to identify problems and create new templates for recurrent ones.