Job Description
Title: Customer Care Agent
Location: Nashville TN US
Category: Customer Service
Job Type: Full-Time
Job Desc:
This is a partial work from home position with a $500 sign-on bonus.
This department is open 365 days a year and our agents must have open availability including weekends and holidays. You will work at the office during training. After your training is complete, you may be eligible for our work-from-home program, based on individual performance qualifications and business needs.
Benefits We Offer
Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
- $16-$22 per hour
- $500 Sign-on Bonus paid after 90 days of employment
- 100% company-paid health insurance
- 401k with 5% company match
- Student Loan Repayment Plan
- Paid Parental Leave
- On-site gym
- Generous PTO plan including a Paid Birthday holiday
What You’ll Do
- Manage mostly inbound calls for current and potential customers
- Answer questions about our products and services, take payments and offer outstanding customer support
- Verify and update customer account information as necessary
- Meet daily, monthly and quarterly metrics based off of customer service-related measures
- Identify and escalate customer calls with complex issues
- Work cross-functionally with internal teams to ensure a seamless customer experience
- Happily complete other responsibilities assigned
What We’re Looking For
- High School Graduate or equivalent (some higher education preferred)
- 2+ years of experience in a service-related field (call center preferred)
- Must show a Happy to Help attitude at all times
- Excellent communication skills in-person and over-the-phone
- Well versed in Microsoft Office, and Google Suite
- Quick to change and willing to ask questions rather than wait to be instructed
- Incredible with time management and organizing yourself
- Ability to retain a large amount of information at once