Join equivantCourt as the first line of support for customers using our court case management software. This is a highly technical role where you’ll troubleshoot complex SQL Server and Oracle issues while ensuring a seamless customer experience. If you thrive in fast-paced environments and are passionate about delivering meaningful impact, this is your chance to help transform how justice is delivered.
About equivantCourt
equivantCourt provides innovative technology solutions that empower courts to operate more efficiently, transparently, and equitably. With decades of domain expertise in the legal and judicial space, we deliver tools that help courts build public trust, enhance accessibility, and improve outcomes. As part of Volaris Group, our mission-driven team pushes beyond “good enough” to create lasting impact in communities across the U.S.
Schedule
- Full-time, remote role (US-based)
- Regular employee position with standard business hours
- Occasional cross-team collaboration with Sales, Product, and Development teams
What You’ll Do
- Serve as the first point of contact for customers, providing empathetic and professional support
- Troubleshoot complex technical issues across SQL Server, Oracle, and enterprise applications
- Log, track, and manage issues using ticketing systems while ensuring timely resolution
- Collaborate with internal teams to coordinate fixes and escalate when necessary
- Document findings, contribute to the knowledge base, and suggest process improvements
What You Need
- 3+ years of experience in technical support or enterprise software troubleshooting
- Strong proficiency with Microsoft SQL Server and Oracle environments
- Exceptional problem-solving, organizational, and communication skills
- Proven ability to manage multiple complex tasks in deadline-driven settings
- Bachelor’s degree preferred, or equivalent professional experience
- Familiarity with court systems, case management software, or legal technology is a strong plus
- Self-starter mindset with initiative and ownership over customer success
Benefits
- Competitive compensation package
- Comprehensive medical, dental, and vision coverage
- 401(k) plan and retirement support
- Paid time off and holidays
- Ongoing professional development and learning opportunities
- Inclusive workplace culture that values diverse perspectives
Be part of a mission-driven team that’s modernizing the justice system. Apply today to bring your technical expertise and customer-first mindset to a role that truly makes an impact.
Happy Hunting,
~Two Chicks…