Job Description
Title: Customer Care Associate – Remote
Location: Shreveport, LA, US
Req ID: 191351
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Associate – Remote to join our team in Shreveport, Louisiana (US-LA), United States (US).
Job Title: Customer Care Associate
The Opportunity For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for Health Plans that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction. A typical day will likely involve fielding between 75 to 100 calls Communicating effectively and professionally with both internal and external customers to resolve questions and issues Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Basic Qualifications;
- 1 year of experience in a professional/office related environment
- 1 year of experience using a computer with Windows PC applications
- High school diploma or GED.
Responsibilities:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home:
- New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
- Required schedule availability for this position is Monday-Friday 7:00 am CT to 7:00 pm CT