Job Description
Title: Customer Care Billing Specialist
Location: Ukraine (Remote)
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other.
Build Amazing – Deliver Amazing – Live Amazing – Be Amazing
Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels UCaaS and SaaS.
We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Kyiv
Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes.
Main Responsibilities:
- Review invoices and create credit memos to customer accounts
- Assist customers with billing questions and resolve billing issues
- Issue credits for service/product removals and cancellation
- Research and respond to customer credit card disputes
- Maintain detailed logs of customer interactions
- Answer inbound phone calls and instant messages
- Support Nextiva’s ticketing system
- Provide back-up customer support for other positions as needed
- Create, review and apply incoming payments
- Process credit applications and set customers up on invoicing
- Work with internal customers in other departments as needed
- Research discrepancies and help to settle disputes
- Order service disconnection (disable) of accounts as necessary
- Update customer account information to include change of address, payment information or contact information
- Send customer copies of invoices upon request
- Participate in Billing System configuration as needed
- Perform other billing tasks as assigned
Position Requirements:
- Advanced English (both written and oral)
- Exceptional Excel Skills and general computer literacy
- Basic accounting and bookkeeping background
- Excellent multi-tasking and communication skills
- Bachelor’s degree
- Ability to work both independently and in a team setting with minimal supervision
- Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed
Will be a great plus:
- Prior experience in Billing or in a customer-facing role;