Job Description
Title: Customer Care Representative, Remote
Location: Louisville KY US
Company Description:
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments?
Join Us.
Job Description:
Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Our hours of operation are Monday-Friday, 7A-7P EST.
What we offer:
- Competitive hourly rate of $15/hour
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities 80% of our frontline leaders have been promoted from within
- Monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
- Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
- Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
- Strong attention to detail and the ability to effectively multitask
- High school diploma or GED; an Associate’s degree is a plus.
- Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
- Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A quiet and distraction-free, secure place to work.