Job Description
Seasonal Customer Care Rep
Fully Remote Seattle, WA Customer Care
Job Type
Full-time, Part-time, Temporary
Description
Benefits include (but not limited to):
- Discount on products we sell
- Discount on season passes to local resorts
- Pro deals through most brands we carry
- Paid Volunteer Time Off
- Paid Sick Time
- Charitable giving match
- Employee Assistance Program
- Access to Employee Resource Groups
evo Customer Care
We’re looking for Seasonal Customer Care Representatives to join our team for the 23-24 Winter season! Our Customer Care team is a vital component of the evo customer experience. We are an energetic and empathetic bunch, with engaging personalities and a wealth of gear knowledge to share. Although we’re fully remote, we put an emphasis on fostering community within our team and motivating each other to get outside and ignite our adventurous spirit as often as possible. Working in Customer Care will give you an opportunity to expand your product knowledge, learn the systems and processes that support online retail, and help our customers spend more time adventuring outside.
The perks
This is a remote work position (WA, OR, CO, and UT only) with access to discounts on gear, industry deals, team events, recognition-based rewards, 40 hours of volunteer paid time off, opportunities to get hands-on experience with new gear and more!
If the idea of helping people enjoy more time outside gets you stoked, come join our team!
Requirements
Responsibilities:
- Provide a world class customer service experience via phone, email, or live chat & SMS
- Offer product advice and recommendations based on customers’ specific needs
- Help customers with any post purchase challenges (delivery delays, lost/damaged shipments, etc)
- Assist customers looking to return or exchange items
- Embody evo Style while communicating effectively through all contact channels
- Demonstrate creative problem-solving skills and a strong ability to multi-task
- Maintain a positive outlook and good sense of humor in a fast-paced environment
- Spend 8 hours per day handling phone calls, around 50-80 calls per day during peak
- Consistently go above and beyond customer expectations
- Exemplify evo’s the Great 8
Qualifications:
- Must be available evenings, weekends, and some holidays
- Enjoy talking to people on the phone and working in front of a computer
- Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus)
- Strong Verbal and Written communication skills
- Excellent problem-solving skills and keen attention to detail
- Demonstrate effective Sales and Soft Skills techniques
- Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment
- Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel
- Consistent High-speed internet connection
- Outdoor Industry experience, nice to have
- Experience with NetSuite and Five9, nice to have
- Fluency in a foreign language, nice to have