About the Role
Title: Customer Care Representative – REMOTE
Location: AZ-Tempe
ZIP/Postal Code 85284
Job Type Contract-to-perm
Category Customer Service
Req #PHX-709581
Pay Rate $14 – $22 (hourly estimate)
Job Description:
We are seeking a dedicated and professional Customer Service Representative to join our team. This role is fully remote and requires a high level of customer interaction through both inbound and outbound calls. The ideal candidate will have excellent communication skills, be highly organized, and possess a strong commitment to providing exceptional customer service.
**Key Responsibilities:**
- Handle inbound calls (70% of the time) to support the client’s business with inquiries, issues, and requests related to our products and services.
- Make outbound calls (30% of the time) to coordinate and schedule delivery dates for client products, ensuring timely and efficient delivery.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve customer complaints and issues by clarifying problems, researching answers, and implementing solutions.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Follow communication procedures, guidelines, and policies to meet customer service standards.
- Stay updated on product knowledge, company services, and industry trends to provide informed support.
**Work Environment:**
- Fully remote position; candidates must have a quiet, dedicated workspace and reliable internet connection.
- Flexibility to work varying shifts as needed, including evenings and weekends.
REQUIRED SKILLS & EXPERIENCE
- 1-3+ years of experience in a customer service representative role either in on-site retail or remote call center role
- 1-2+ years’ experience working with pharmacy/healthcare related phone calls
- Must have experience working off daily/ weekly metrics
- Experience handling 60-80 inbound calls a day
- Strong data entry/ typing experience
- Must have stable WiFi
- Proven customer service skills in previous experiences