About the Role
Title: Customer Care Representative
Boston Scientific is changing lives through innovative medical solutions. We are at the forefront of the medical technology industry and are constantly developing it further. At Boston Scientific, we give you the opportunity to bring everything you’re made of by working in diverse and high-performing teams and tackling some of the most important challenges in the healthcare industry. In doing so, we promote your skills and your career.
Start your career at Boston Scientific in our Customer Service team for the North Rhine – Westphalia regions as
Customer Care Rep Pricing & Tender (m/w/d)
YOUR AREA OF RESPONSIBILITY
- Independent processing and coordination of tenders, offers and framework agreements
- Advising and supporting the sales force in the implementation of pricing and contract strategies
- Responding to price inquiries and creating price lists
- Helping to shape optimization opportunities in one’s own day-to-day business
- Collaboration on projects in the field of price, award and bid management
- Auditing & Account Clarification
- Solution-oriented complaint management and credit note processing in cooperation with the Finance and Customer Excellence departments
- Price and data maintenance as well as price reporting and analysis in SAP
YOUR SKILLS PROFILE
- Successfully completed commercial training and 3 years of professional experience in internal sales, customer service or price management; Ideally, initial experience in processing tenders
- Ability to work in a team, social skills, initiative, commitment and customer orientation
- Quick comprehension and analytical thinking, good time management, high degree of self-organization, structured way of working
- Ability to manage projects on your own while meeting tight deadlines
- Communication and negotiation skills
- Very good MS Office user skills, especially MS Excel and MS Word
- Experience in working with an ERP system, ideally SAP R3/SD or S4/HANA
- Experience in working with a CRM system, ideally SalesForce/ServiceCloud
- Good written and spoken English skills