About the Role
Customer Care Representative
Fully Remote • Remote
Description
Customer Care Representative – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.
We’re seeking a Customer Care Representative to support our Operations team by managing customer inquiries, resolving escalations, and ensuring seamless communication between clients, suppliers, and internal teams. If you thrive in a fast-paced environment and have a passion for exceptional service, we’d love to hear from you!
Responsibilities:
- Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met.
- Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed.
- Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement.
- Provide monthly trend analyses for internal coaching and training opportunities.
- Provide quarterly trend analyses to support client communications and supplier opportunities.
- Build meaningful relationships with our customers and supplier partners.
- Use CRM software such as Salesforce to track customer interactions, manage relationships, and optimize service delivery.
Requirements
- 3+ years of experience working with customers in the travel industry
- Exceptional oral and written communication skills
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Ability to work independently while prioritizing multiple tasks in a dynamic environment
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
- Experience with Salesforce or other CRM software
- Intermediate to advanced proficiency in Google Sheets or Microsoft Excel for