About the Role
Title: Customer Care Representative
Location: Atlanta United States
Job Description:
Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.
Current opportunity: Customer Care Representative
Location: Atlanta, Georgia
Onsite/Hybrid/Remote: Remote
Available Shifts:
- Monday-Friday 1:30pm-10:00pm EST
- Monday-Friday 3:30pm-12:00am EST
Salary: $16.66 per hour
What you will do:
The Customer Care representative position provides telephonic support in various areas of customer assistance. The representative will assist families in finding child/elder care resources and/or assist customers with their employer-based tuition assistance program. The representative will receive frequent inbound and make outbound phone calls throughout the workday.
Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:
- High School Diploma
- Minimum 1 year customer service experience preferred
- Proficiency in Microsoft Office (primarily Outlook)
- Telephonic troubleshooting ability
- Exceptional time management, communication, and organizational skills
- Ability to learn various computer-based case management systems
- Schedule flexibility – Shifts may include evenings and/or weekends. Partial holiday coverage will be required.