Job Description
Customer Care Representative I
Full Time
NC-Winston-Salem, 5650 University Parkway
Position Title:
Customer Care Representative I
Job Description:
Customer Care Representative I
Start Date: September 12, 2022
Location: Winston-Salem, NC (this is a REMOTE role, but you must live within 100 miles of this office AND in the State of North Carolina)
Training: Monday through Friday, 8am-4:30pm for 5 weeks (3 weeks virtual classroom, 2 weeks on the job)
Work Schedule: An 8-hour shift between the hours of 6:50am-8pm Monday through Saturday (this will be assigned during training)
Pay: $16.00-$16.50/hour, All hours worked after 6pm include a 10% shift premium and all hours worked on Saturday’s include an additional 15% shift premium
Additional Details:
- $500 sign-on bonus
- 2.5% Quarterly Bonus
- Comprehensive Benefits Package
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
How you will make an impact:
- From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
- You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
- You will partner internally to create a seamless experience for our customers and resolve potential issues.
Here’s what Elevance Health offers:
- A career path with opportunity for growth
- Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
- Affordable Health Insurance, Dental, Vision and Basic Life
- 401K match, Paid Time Off, Holiday Pay
- Quarterly incentive bonus and annual increases plan based on performance.
Minimum Requirements:
- Requires a HS diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
- Ability to work from home with internet access in a distraction free, quiet and private workspace
- Ability to work any 8-hour shift M-S between 6:50am and 8pm
Preferred Skills, Capabilities, and Experiences
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
Job Level:
Non-Management Non-Exempt
Workshift:
1st Shift (United States of America)
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.