Start your career helping travelers create unforgettable experiences. World Travel Holdings is seeking full-time Customer Care Representatives to deliver exceptional service from the comfort of home.
About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company with a portfolio of nearly 40 diverse brands. We own and operate top travel brands distributing cruises, villas, resort vacations, car rentals, resort day passes, and luxury services, along with private-label partnerships with airlines, hotel brands, and corporations. Consistently recognized as an industry leader in work-at-home employment and employee engagement, our global presence includes operating multiple cruise brands in the United Kingdom.
Schedule
- Full-time, 35–45 hours per week depending on business needs
- Paid 6-week training: Monday–Friday, 10:00 AM – 7:00 PM EST
- Post-training: Assigned schedules may include evenings, weekends, and holidays; shifts vary between 6:00 AM–2:00 AM EST under a quarterly shift-bid system
Responsibilities
- Handle 2–3 inbound service and reservation calls per hour with professionalism and efficiency
- Process changes to reservations quickly and accurately
- Resolve issues on the first call using our Customer Connection methodology
- Navigate multiple systems, browsers, chat, and email while maintaining engaged customer conversations
- Stay accessible and responsive via phone, email, and chat during scheduled hours
- Consistently meet or exceed productivity and performance goals
- Participate in ongoing training and team meetings to remain up to date on company initiatives
Requirements
- High school diploma or GED
- Reliable availability for full-time schedules including weekends and holidays
- Ability to adapt to quarterly shift-bid scheduling
- Exceptional customer service skills with a focus on one-call resolution
- Strong typing and computer skills; proficiency in Microsoft Office, internet navigation, chat, and email
- Effective verbal and written communication skills, with confidence to make outbound follow-ups
- Comfortable working in a structured remote call center environment
- Private, distraction-free workspace with reliable high-speed internet (minimum 10 Mbps download / 5 Mbps upload)
- Home office must be in a different residence than any other World Travel Holdings remote employee
Benefits
- Pay: $15/hour plus bi-weekly performance incentives
- Travel perks: Discounted cruises, travel agent rates, and exclusive offers
- Paid training and ongoing development
- Eligible after 90 days: medical, dental, vision, 401(k), PTO, and more
- Company-provided computer equipment and headset
- Real-time support team to help you succeed
Join a team that helps customers experience the world while enjoying the flexibility of working from home.
Happy Hunting,
~Two Chicks…