Be the friendly, fast, and steady voice that helps wellness studios grow without getting stuck in tech headaches. If you love fitness, love people, and can turn “I’m frustrated” into “Wow, thank you,” Arketa wants you on the front line.
About Arketa
Arketa is building the operating system for modern fitness and wellness, helping studios and wellness entrepreneurs scale beyond in-person classes. Their all-in-one platform supports scheduling, bookings, payments, on-demand video libraries, retreats, and marketing via text and email, plus fully branded apps and websites. Arketa has raised $15M in Series A funding and is growing quickly as a category-defining company in wellness tech.
Schedule
- Full-time
- Remote (United States, Canada)
What You’ll Do
- Support partners via chat and email with speedy, friendly responses
- Hop on Zoom calls when needed to walk customers through questions and create a “magical” experience
- Guide new partners through onboarding and migration
- Host weekly webinars
- Troubleshoot quickly and deliver fast, clear resolutions
- De-escalate concerns with empathy, transparency, and great judgment
- Become an Arketa product expert and keep partners educated as tools evolve
- Advocate for partners internally while also advocating for Arketa
- Share insights and industry feedback to improve product features
What You Need
- Strong relationship-building skills and a positive, helpful attitude
- Experience working behind the desk of a wellness business (yoga, pilates, bootcamp, etc.), using tools like Mindbody (MBO), Arketa, or similar software
- Excellent written communication across email and social channels
- Strong judgment and ability to problem-solve quickly with customer experience as the priority
- Ability to spot process improvements that elevate support quality
- Ability to explain complex issues clearly
- Strong multitasking skills and comfort managing multiple requests at once
- Team-first mindset and willingness to help achieve shared goals
- Organized, self-sufficient, and proactive
- 1–2 years experience in customer support, communications/PR, or social-oriented roles
- Bachelor’s degree (preferred)
- Experience with Intercom, Slack, Notion, and Google Suite (plus), or ability to learn new tech quickly
Benefits
- Salary: $45,000–$50,000 base (depending on experience)
- Equity and performance-based bonuses
- Comprehensive medical, vision, and dental insurance
- Unlimited PTO
- Annual company offsites
- Wellness reimbursement
- Catered lunches/snacks
- Ownership and advancement opportunities
If you’ve ever been the person at the front desk who saved the day while also keeping the vibe right, this is that energy—just remote. Apply now and help wellness businesses scale with confidence.
Bring your people skills, your studio know-how, and your calm-in-the-chaos support style—Arketa will put it to work immediately.
Happy Hunting,
~Two Chicks…