Join a mission-driven SaaS company helping hourly teams work better together.
About When I Work
When I Work is a leading provider of workforce management tools designed for hourly teams. Our platform simplifies scheduling, time tracking, shift swapping, and team communication, making life easier for managers and employees alike. Our Care team sets us apart with best-in-class support—leading with empathy, understanding customer needs, and delivering solutions that help businesses thrive.
Schedule
- Full-time, remote within the United States
- Shifts available: 11:00am–8:00pm CDT, 1:00pm–10:00pm CDT, or 10:30am–7:00pm CDT
- Must be able to work some weekends and holidays
Responsibilities
- Deliver personalized customer support via email, live chat, and phone
- Troubleshoot technical and account-related issues for business owners, managers, and employees
- Develop in-depth knowledge of the When I Work platform, plans, and features
- Accurately report bugs, feature requests, and escalate issues as needed
- Respond to app store reviews with professionalism and empathy
- Collaborate with the Care team through Slack, Jira, HubSpot, and other tools
- Maintain a productive, distraction-free remote work environment
Requirements
- 1–2 years of customer support experience (SaaS or software preferred)
- Excellent written and verbal communication skills
- Strong troubleshooting, problem-solving, and multitasking abilities
- Comfortable learning and using web/mobile applications quickly
- Experience with tools like Zendesk, Jira, Slack, or HubSpot a plus
- Ability to work scheduled shifts, including weekends and evenings
- Bachelor’s degree preferred but not required
Benefits
- Salary range: $44,000–$47,000 (Minnesota-based roles; other locations vary)
- Health and dental coverage at low cost
- Paid vacation, holidays, and parental leave
- Flexible work environment
- Professional development allowance
- Volunteer time off and donation match programs
- 401(k) match
- Hybrid office option with commuter stipend
- Casual dress code and supportive team culture
If you’re empathetic, tech-savvy, and passionate about helping people succeed, we want to hear from you.
Happy Hunting,
~Two Chicks…