Job Description
Customer Care Specialist
mount laurel, new jersey
$17 – $17.50 per hour
temp to perm
high school
shift: First
work hours: 8 AM – 4 PM
category office and administrative support occupations
reference AB_4338879
Job details
Are you a customer service professional who would value a remote job opportunity?
Randstad is supporting a large third party service provider, who is looking for Customer Service Representives. It is a requirement to live in the state of New Jersey. If you or anyone you know could beneift from this opportunity, please consider applying today. Internet speed test required for consideration.
Responsibilities
- Answer inbound calls from members regarding their benefits
- 20-50 calls per day on average, but they do not focus on quantity, they focus on the quality of each call and being able to multitask. These are complex calls.
- Research information regarding deductibles, claim status, providers, etc.
- Answering questions about Medicare and Medicaid
- Provide excellent customer service and demonstrate a passion for helping others
- Will be handling sensitive information
The essential functions of this role include:
- working up to 2 hrs of overtime per week
Skills
- Interpersonal Sensitivity
- Adapting to Change
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Client Service
- Empathy
- ERP
- CRM
- Customer Relations
- Customer support
- Customer Service
- New Business Sales
- Customer Relationship Management
- Certified Financial Service Auditor
- CUSTOMER ORDERS/SALES
Qualifications
- Years of experience: 2 years
- Experience level: Experienced