About the Role
Customer Care Specialist
Hireology
Remote
Full Time
Hireology’s technology empowers businesses to build their best teams. Over the last ten years, we’ve grown from a startup to a market-leading organization with over 165 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.
We at Hireology are growing our Customer Success team! We are seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base. This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes. This role is a great opportunity for a motivated individual to kick start their career in a fast paced, high-growth environment.
As a Customer Care Specialist you will be responsible for:
- Reactively responding to inbound customer support requests
- Process fulfillment orders in a timely manner
- Effectively and empathetically communicate with customers when inquiries about order status or issues arise
- Work with vendors to ensure our fulfillment operation runs smoothly
- Constantly innovating: identify ways we can be consistently delighting our customers
- Demonstrating commitment to our customer base through the highest level of responsiveness
So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:
- Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.
- Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities, interpersonal and communication skills
- Task-Driven: A successful Customer Care Specialist will enjoy working off a to-do list and will be motivated to complete tasks on time
- You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.
- Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.
Okay, we’ve laid out what the job is – now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist.
- Strong written and oral communication skills. As a Customer Care Specialist, you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful
- A Bachelor’s degree or equivalent experience
- A strong desire to succeed alongside a passion for delighting customers
- Experience in sales, customer success or account management is preferred
- Must be extremely detail oriented and customer-centric