About the Role
Title: Chargé (e) de Clientèle langue Française
Location: Tunis, TN, 1053
Department: Customer Care
Brand: Vista
Shift Type: Tunisia
Job Description:
Customer CARE Specialist French Speaker
Are you passionate about interacting directly with customers and helping to resolve their issues? As a Customer CARE Specialist, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service.
What You Will Do
. Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
. Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures . Using appropriate systems and available resources as necessary to assist in responding to each request
. Supporting and providing information to all internal and external customers in a professional and courteous manner
. Participating in cross-functional communications and meetings to support the team/domain/center
. Performing additional responsibilities as required
Your Qualifications
At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
. Strong command of the French
. At least one (1) year of customer service experience
. Previous experience in a multi-channel customer service environment preferred
. The ability to provide excellent customer service while multi-tasking
. Experience with graphic design and/or photo imaging design software a plus
Nice to Have:
- Undergraduate degree in Marketing or Business Administration preferred
- Good level in English is a plus
Why You’ll Love Working Here
There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.