Job Description
Customer Care Specialist II
- Remote – Arizona
- time type Full time
- job requisition id R202335957
- Company: Cox Automotive – USA
- Job Family Group: Customer Care Group
- Job Profile: Customer Care Specialist II
- Management Level: Individual Contributor
- Travel %: No
- Work Shift: Day (United States of America)
Job Description:
Key Responsibilities:
- Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established production guidelines and key performance criteria
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Qualifications:
- High School Diploma or GED required; College degree preferred (or equivalent experience)
- Minimum of 4 years of customer service experience or the equivalent
- Auction, automotive sales, logistics/transportation knowledge a strong plus
- Excellent oral and written communications skills, particularly in a phone or email context
- Attention to detail and follow-through
- Demonstrated ability to adapt in a changing environment,
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
- Demonstrated experience being a customer-focused, service-oriented professional