Job Description
Customer Communications Manager (NA Marketing, Customer Engagement)
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
The Marketing Customer Communications Manager is an exceptionally great writer that executes written communication strategy to fulfill customer retention goals. This person knows how to build customer loyalty and position a company as a trusted advisor using multiple communication mediums. The ideal candidate has hands-on corporate experience working with cross-functional teams to execute editorial strategy and has a passion for innovation.
Primary Duties
eNewsletter production and content development:
- Is a strategic thinker with the ability to communicate effectively verbally, visually and in writing
- Knows what questions to ask subject matter experts to uncover great stories
- Can weave value propositions into creative storytelling to drive customer action
- Skilled at subject line writing, headline writing, editing and knows AP Style
Develop and adhere to sound processes:
- Independently prioritize projects, manage deadlines and develops editorial calendars to support eNewsletter production and distribution
- Creates systems for ensuring accountability to all internal stakeholders
- Works collaboratively with legal and compliance teams to deliver results at the speed of business
Manage editorial boards:
- Comfortable leading and taking direction from advisory teams (strong interpersonal skills)
- Translates stakeholder business goals into executable results
- Uses analysis to measure and report communication campaign results
- Proven ability to manage multiple projects and meet critical deadlines in fast-paced, high-pressure environment
Education and experience required:
- Bachelor’s degree, or equivalent work experience
- Around 7 years of experience translating complex concepts into engaging stories. Must demonstrate a strength in writing for a variety of audiences and be prepared with writing samples
- Experience producing multiple articles from idea to completion within a 3 – 5 day window of time
- Working knowledge of digital eNewsletter platforms (SalesForce Marketing Cloud and/or basic coding knowledge a plus)
- Must demonstrate well-executed, results-oriented success