About the Role
Customer Consultant
Location: Sofia, Sofia City Province, Bulgaria
Remote
Full-time
Company Description:
Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.
Job Description:
For our successful client in Sofia, one of the most positive and globally recognized manufacturers of confectionery, and food products, we are looking to hire a Customer Consultant with German and English.
Your main tasks as a customer consultant will include:
- Show empathy and focus to customers while resolving issues in a timely manner;
- Come to independent decisions considering compliance with the processes and regulations;
- Attend to all aspects of customer care in a courteous and professional manner;
- Multitask in fast paced environment ;
- Ability to thrive within and adapt to organizational changes;
- Chase and follow-up – bring things to resolution;
We will give you:
- Very competitive salary;
- Regular shifts – weekends off;
- Attractive performance incentives;
- Top-notch training;
- Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Internet Allowance;
- Employee recognition programs;
- A Work from home
Qualifications
- Fluency in German and English – both written and spoken;
- Attention to detail;
- Excellent communication skills;
- Analytical mindset and strong problem solver;
- Confident, dynamic, and creative professional