Make a difference by helping customers resolve issues with empathy, speed, and innovation—all from the comfort of your home.
About Teleperformance (TP)
Teleperformance is a global leader in digital business services, with more than 500,000 employees in 80+ countries serving the world’s top brands. We combine human connection with cutting-edge technology to create simpler, faster, and safer customer experiences. At TP, your career growth has no ceiling—many of our executives began as agents.
Why You’ll Love Working Here
- Paid training
- Competitive wages
- Comprehensive benefits (Medical, Dental, Vision, 401(k) match)
- Paid Time Off
- Employee wellness and engagement programs
- 100% remote role with career growth opportunities
What You’ll Do
- Resolve consumer issues with innovation and sound decision-making
- Support Care Services staff with coaching and feedback
- Review consumer inquiries using database tools and best practices
- Accurately route requests and escalate issues when needed
- Manage specialized consumer support activities via websites
- Provide outstanding written and verbal communication
- Maintain reliability with punctuality and consistent attendance
What You’ll Bring
- High school diploma or GED (required)
- At least 1 year of contact center experience
- Strong technical skills: Excel, Word, SharePoint, Teams
- Ability to type at least 40 WPM
- Excellent problem-solving and multi-tasking ability
- Strong communication and interpersonal skills
- Comfort working in a fast-paced, changing environment
- Openness to coaching, feedback, and continuous improvement
Work From Home Requirements
- Internet: minimum 15 Mbps download / 5 Mbps upload, <50ms ping, no packet loss
- No Satellite, Mobile Data, P2P, or VPN connections
- Proof of internet speed required
- Quiet, dedicated home workspace
Key Competencies
- Process Excellence – follow procedures while driving results
- Collaboration – work effectively across teams and departments
- Communication – deliver clear, empathetic responses
- Emotional Intelligence – remain composed under pressure
- Critical Thinking – analyze issues quickly and provide solutions
- Solution Orientation – keep customer satisfaction at the center of every decision
At TP, we’re committed to creating a culture of inclusion and diversity where every employee feels welcome, valued, and supported.
Happy Hunting,
~Two Chicks…