About the Role
Title: Customer Engagement Specialist
Location: Home – Any State United States
Job Category: Operations in Force
Requisition Number: CUSTO005730
- Full-Time
- Remote
- LocationsShowing more locationsHome – Any State
United StatesIndianapolis Tower
Indianapolis, IN 46206, USARO Portland ME
South Portland, ME 04106, USA
Job Description:
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Our Opportunity:
Our Customer Engagement Associates are the heart of OneAmerica Financial, providing customers with information about their life or disability benefits, claim filing, status of an active claim, and payment information. We are looking for highly motivated individuals who have a passion for providing excellent customer engagement. You’ll start learning our business from day one and be entrusted to serve as the voice of OneAmerica Financial to our patrons, business partners and operations.
The successful Customer Engagement Associate displays a strong level of emotional intelligence, can work well under pressure, and has already mastered strong professional and technical skills.
What You’ll Do:
- Bring a ‘customer comes first’ mentality every day!
- Receive inbound calls to assist our customers with their benefits questions and concerns, assisting them in increasing their financial confidence in their benefit plan
- Work well within a fast-paced environment, with the ability to multi-task effectively.
- Maintain a sense of ownership and be a self-starter and have a strong attention to detail
- Create and maintain respectful relationships with peers
What You’ll Need:
- High-speed internet connection with the space to work remotely.
- High School Diploma or equivalent required. Associates degree preferred.
- Experience working in a customer focused environment
- Prior experience working in a high-volume call center environment preferred
- Proven ability to work in a fast-paced, high-volume customer engagement environment and meet deadlines
- Strong communication and customer service skills
- Demonstrated technical and analytic skills
- Possess a desire to work in a team environment
- Demonstrated ability to be detail-oriented, organized, a self-starter and handle multiple tasks
- Must be able to work scheduled hours (between the hours of 8:00 AM through 6:00 PM EST).