Be the voice and heart of TruBlue, ensuring every customer touchpoint delivers satisfaction and trust.
About TruBlue of West Houston
TruBlue Home Service Ally® provides busy adults and seniors with a worry-free way to maintain their homes. From handyman projects and preventative maintenance to seasonal work and senior modifications, TruBlue ensures every task is handled by professional, insured Tru-Pros®.
Schedule
- Part-time
- Fully remote (U.S.-based)
- Flexible scheduling within operating hours
Responsibilities
- Accept inbound customer calls, leads, and return messages within 24 hours.
- Prepare, approve, and send job proposals, following up for scheduling after deposits are received.
- Manage daily scheduling of Home Techs and onsite visits for complex proposals.
- Communicate updates with customers throughout service delivery.
- Update social media and company website with referral statements and job photos.
- Call back completed jobs for service updates and referrals.
- Close out jobs in operational/accounting systems and send invoices.
- Maintain close communication with Owner/General Manager, Service Techs, and customers.
Requirements
- Prior telephone customer service experience.
- Pleasant, professional speaking voice.
- Ability to pass a background check.
- Strong organizational skills and ability to juggle multiple priorities.
- Comfortable with remote technology (home computer, microphone headset, high-speed internet).
- Enjoy working with the public and exceeding expectations.
Compensation
- $12.00 – $14.00 per hour
Benefits
- Flexible scheduling
- Detailed training provided
- Supportive and enjoyable work environment
At TruBlue, you’ll play a critical role in leaving customers with a great impression, managing live responses via phone and email, and ensuring data is logged accurately into systems like Lead Tracker, HouseCallPro, and Workiz.
Happy Hunting,
~Two Chicks…