Join a top-ranked workplace and make a real impact in a customer-focused role.
About Domino North America
Domino Amjet, the US and Canadian division of Domino Printing Sciences, is a global leader in industrial and digital printing technology. Our products touch everyday life—from beverage cans to packaging to industrial glass—and our mission is to deliver innovative solutions with exceptional customer care. Founded in 1978, Domino operates in over 120 countries with 2,600+ employees worldwide. We are proud to be named one of the Top 15 Best Places to Work in Illinois in 2023.
Schedule
- Permanent, full-time position
- Fully remote (USA-based)
- Some hybrid flexibility may be available based on location
- Standard business hours, with occasional participation in daily Level 1 team meetings
Responsibilities
- Accurately process customer and distributor aftermarket orders (Standard, Contract, Warranty, SafeSupply) and quotes
- Adjust and communicate pricing, ship dates, and order status promptly
- Maintain best-in-class customer relationships and achieve a Net Promoter Score (NPS) of 75+
- Process credits, concessions, and Return Material Authorizations (RMA) with required approvals
- Proactively track and expedite orders, ensuring timely resolution of issues
- Update customer contact details in Oracle and Salesforce
- Meet monthly SLAs for BuyDomino registrations and SafeSupply leads
- Provide customer training and support to improve BuyDomino participation
- Document inbound leads, complaints, and case closures in Salesforce
- Participate in daily team meetings and companywide initiatives
- Suggest process improvements to enhance the overall customer experience
Requirements
- High school diploma or GED required; Bachelor’s degree preferred
- Minimum 3 years of relevant customer service experience preferred
- Excellent verbal and written communication skills
- Strong time management and organizational skills with proven deadline management
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Ability to work with all levels of employees and customers professionally
- Strong analytical and problem-solving abilities
Benefits
- Salary: $47,800 – $59,900 (based on qualifications)
- Annual bonus eligibility
- Three medical plan options (Traditional PPO, Value PPO, High Deductible with HSA)
- Flexible Spending Accounts (FSA)
- Dental and vision insurance
- Company-paid life, AD&D, short- and long-term disability insurance
- Voluntary life and AD&D for employees and dependents
- 401(k) with generous employer match
- Additional voluntary benefits (pet insurance, legal assistance, Aflac)
- Paid parental leave and volunteer day
- Vacation, sick days, floating holidays, and company holidays
- Summer Friday program (May–October)*
- Company closure between Christmas and New Year’s*
- Hybrid or fully remote options*
(*May vary by position and business needs)
Equal Opportunity Employer
Domino Amjet is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all employees and applicants in accordance with federal, state, and local laws.
Happy Hunting,
~Two Chicks…