This is a bilingual Spanish WAH call center role focused on problem-solving, documenting calls, and occasionally upselling or introducing enhanced services. The big “gotcha” is the location restriction: they say they’re currently hiring for Tucson, Arizona.
About Alorica
Alorica is a large customer experience (CX) provider supporting major brands. They pitch a culture-forward environment with internal groups (TIDE) and an employee-led nonprofit (MLBA).
Schedule
- Full-time
- Work-at-home, but must be in a private residence that matches the address on file
- Location note: currently hiring in Tucson, AZ
- Posting date: 02/16/2026
What You’ll Do
- Handle customer questions/issues and guide them to resolution
- Listen for the real problem, explain solutions clearly
- Document calls for auditing/reporting/follow-up
- Maintain/update customer records
- Spot opportunities to introduce new or upgraded services (light sales motion)
What You Need
- High school diploma or GED
- 6+ months customer service or sales experience (they say “preferred,” but treat it like a soft requirement)
- Comfortable with company equipment (webcam may be required)
- Hard internet requirement: DSL or cable only (no satellite, dial-up, wireless/5G)
- Wired connection directly to router/modem
- Minimum speeds: 10 Mbps down / 3 Mbps up (with proof)
Benefits
- Health/dental/vision + HSA options
- PTO
- Daily or weekly pay options
- 401(k)
- Paid training + tuition reimbursement
- Leadership development + Alorica Academy courses
- Employee discounts + EAP
- Additional voluntary benefits
Backbone note: if you’re not in/near Tucson, don’t waste time tailoring a whole application yet. Also, the “no 5G internet” rule knocks out a lot of people who rely on hotspot setups.
Happy Hunting,
~Two Chicks…