Job Description
Customer Experience Associate
Location: Remote, Regular
Job Code: USA06343
POSITION DESCRIPTION
Job Summary
This Job Matters
What’s the job?
The Customer Experience Associate will drive and support customer loyalty creation across all CertainTeed businesses. The incumbent will be responsible for answering phone calls, emails and live chats from prospective customers of CertainTeed. The position will implement and execute a strategy for creating and fostering relationships with customers and gaining a competitive advantage in the market. The position will involve collecting customer satisfaction feedback and proactively work on promoting business. This position is intended to be flexible in hours and can be full time or part time status.
Required Qualifications
Your Skills Matter
What do you bring?
- A combination of formal education such as a Bachelor’s Degree or Associates Degree
- 1-3 years of customer service related experience
- Good customer service experience is preferred
- Attention to detail
- Demonstrate pro-activeness and initiative when dealing with queries and following up leads
- A positive attitude with the ability to make things happen’ is a must
- Must be a proven team player with the ability to work on own initiative
- Must have proven planning, organization and time management skills
- Computer literate with previous knowledge of SalesForce being an advantage (training can be provided)
Additional Description
You Matter to Us
What are our perks?
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
- Excellent healthcare options: Medical, vision, prescription & dental
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
- Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
- Tuition Reimbursement: Continuing education for every season of your career
- Pet Insurance options: Insurance plan & prescription discount program for your furry friends
- Employee Recognition Programs
- PerkSpot: Our exclusive one-stop online discount marketplace
- LiveWell: Rewarding you for living a healthy lifestyle