Job Description
CUSTOMER EXPERIENCE ASSOCIATE
JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: New York, NY
COMPENSATION: $20/hr – $22/hr
REMOTE / ONSITE: Remote
Our client, a rapidly growing healthcare company, is seeking a motivated and compassionate Customer Experience Associate. This role will serve as a primary point of contact for patients, helping to navigate them through their healthcare services and resolve any issues or concerns. This individual will be passionate about providing exceptional customer service and improving patients’ experiences.
SALARY/HOURLY RATE: $20 $22/hr
POSITION OVERVIEW:
In this role, the Customer Experience Associate will be responsible for assisting customers with information on services, take orders, respond to customer complaints, and process returns. They are searching for a professional Customer Experience Associate who can contribute to the company’s reputation by delivering superior service to customers.
RESPONSIBILITIES OF THE CUSTOMER EXPERIENCE ASSOCIATE:
- Handle customer inquiries regarding our healthcare services, billing, and other questions, allying them through emails, phone calls, or face-to-face interactions
- Develop a thorough understanding of our healthcare services to provide accurate information to our patients
- Establish and maintain strong relationships with patients, ensuring their needs are met and expectations are exceeded
- Escalate serious concerns or issues to management or the appropriate department for resolution
- Gather and record patient feedback, using this information to identify ways to improve our services
- Collaborate with our healthcare provider team to ensure continuity of care
- Ensure patient privacy and confidentiality are always maintained in compliance with healthcare regulations
QUALIFICATIONS FOR THE CUSTOMER EXPERIENCE ASSOCIATE:
- Previous customer service or client-facing role experience is preferred
- Exceptional communication skills, both verbal and written
- Strong interpersonal skills with a focus on empathy and building relationships
- Ability to listen effectively, understand concerns, and provide appropriate responses
- Detail-oriented with the ability to multitask and prioritize effectively in a fast-paced environment
- Must have a basic understanding of healthcare services and medical terminology
- Knowledge of customer service software/databases is a bonus
EDUCATION REQUIREMENTS:
- High School diploma or GED is required