About the Role
Title: Customer Experience Associate
Location: Remote, EG
Job Description:
Welcome to our Customer Experience Team, the dedicated front line of our organisation, where client satisfaction is at the heart of our culture. Our team is responsible for guiding clients in understanding our product, solving their operational queries, collecting valuable feedback, driving client growth, and elevating HR processes to new heights. At our company, long-term client satisfaction is a key measure of success, reflecting our commitment to fostering lasting partnerships and continued excellence.
What you’ll do…
- Critically analyze and respond to queries from our customers and their employees
- Proactively track requests and ensure they are 100% resolved – own your work from A to Z
- Ensure customer satisfaction through outstanding customer service
- Assist in improving our internal processes and knowledge system
- Advocate for our customers internally
What we’re looking for…
- Fluency in English- written and spoken
- 3 – 5 years experience in a client facing role in a remote setting
- A customer-centric approach to resolving issues
- Effective collaborator, able to support other team members
- Ability to monitor the progress of your requests and anticipate roadblocks
- Show resilience in times of pressure. Startup experience is a plus
- A quiet environment for making calls, and a reliable internet connection