Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
We’re looking for a curious and passionate Customer Experience Associate who shares this mission and loves making days better for people. Finances can be stressful and our team plays a key role in helping give people peace of mind on their financial journey
ABOUT THE ROLE 🤹♀️
- Use an online chat platform to talk with Rocket Money’s members. You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
- Collaborate with our product teams to analyze customer trends and feedbacks in order to make improvements in the app
- Provide resources and guide members on how to get the most out of the app.
- Escalate technical issues to the engineering team and communicate solutions to members.
- Troubleshoot connectivity issues with Rocket Money’s linking provider, Plaid.
- Draft support articles and assist with creating member tutorials.
- Use the Rocket Money app regularly and provide detailed feedback to the product team on features.
- Other duties as assigned by supervisor.
Only short-listed candidates will be contacted for an interview.
ABOUT YOU 🦄
- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Great Communication — Your writing is impressive and you love talking with people!
- Proactive Problem Solving — you’re able to identify possible issues and potential resolutions.
- Workflow Management — You know how to efficiently balance multiple competing priorities.
- Taking Initiative — You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
- Customer service experience in a B2C tech company is a plus!
WE OFFER 💫
- Health, Dental & Vision Plans
- Competitive Pay
- Matching 401k
- Unlimited PTO
- Lunch daily
- Snacks & Coffee
- Commuter benefits
Additional information: Minimum salary of $22/hr + benefits