About the Role
Title: Customer Experience Associate II
Location:
Lexington, Remote US, United States
Lexington, KY, United States
Category: Customer Service & Transaction Processing
Req ID: 6983
Job Type: Full-time regular
$16.50/ Hourly Paid Training
Equipment Provided
Full-time with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 4 weeks
Shifts:
An 8 hour shift will be provided during the hours of operation –
Monday thru Friday – 8:00 AM – 8:00 PM EST
Saturdays – 8:00 AM to 5:00 PM EST
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $16.50 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
- Employee Discounts through PerkSpot.
About the Role
Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government’s online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.
Requirements:
- Required 1 year minimum experience in High Volume Call Centers
- Required 1 year minimum Customer Service Experience
- High School diploma or GED
- Background and drug screening required.
- Stationary for your entire shift
- Quiet work environment, free of distractions
Those Successful in this role:
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understanding/utilize policy.
- Excellent customer service skills.
- Excellent phone etiquette skills
- Reliable internet access