BusRight is hiring a Customer Experience Manager (CXM) to help scale magical customer experiences for school transportation leaders. If you’re passionate about building strong relationships, guiding smooth implementations, and being the voice of the customer, this is your chance to make a meaningful impact on how millions of children get to school safely.
About BusRight
BusRight is modernizing school bus management for districts across 34 states, serving 70,000+ Transportation Directors, Drivers, and Parents. Our technology improves safety, communication, and efficiency in the country’s largest mass transit system: the yellow school bus. Backed by leading investors, our 50+ person team blends a mission-driven mindset with startup grit.
Schedule
- Full-time, remote-first role (U.S. based)
- Flexible working culture with hubs in NYC, Boston, and Austin
What You’ll Do
- Own the full customer implementation process from kickoff to adoption
- Build deep, lasting relationships with key stakeholders, from Transportation Directors to Superintendents
- Celebrate customer milestones and proactively connect with users
- Partner with Support Operations and Support Engineers to deliver tailored solutions
- Serve as a bridge between customers and product/engineering teams by sharing insights and feature requests
What You Need
- 3+ years in Customer Success, Customer Experience, or a related role
- Strong organizational skills with a detail-oriented mindset
- Excellent writing and communication skills with a personable, confident tone
- A “glass half full” attitude and resourceful problem-solving skills
- Ability to adapt quickly, learn on the fly, and dig into technical details when needed
- Genuine curiosity and ability to build authentic relationships with diverse stakeholders
Benefits
- Competitive salary + equity at a high-growth startup
- $500/year home office & learning budget
- Flexible PTO policy (take time off when needed)
- Remote-first culture with supportive, mission-driven teammates
At BusRight, we believe difference is an asset. We thrive on kindness, collaboration, and creating experiences so good they feel like magic—for both our team and our customers.
Happy Hunting,
~Two Chicks…