Job Description
Customer Experience Representative (Remote – Ireland)
REMOTE (IRELAND)
CUSTOMER EXPERIENCE
FULL-TIME
At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We’re looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!
We’re looking for a customer service-oriented individual with a passion for science to join our team as a Customer Experience Rep. You will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of every interaction.
This is a full time position for candidates located in Ireland.
Our ideal fit
- Thrives in a fast-paced environment
- Curious, loves asking questions, and thinks outside of the box
- Dedicated to building both a product and an experience that users love
- Wants to revolutionize how science is communicated around the world
Your responsibilities
- Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
- Liaise with the sales and product team to provide users the best possible experience
- Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
- Understand user satisfaction and track NPS scores
- Monitor our company phone line and support email, responding to queries when they happen
What you bring to the table
- Bachelor’s degree in the life sciences
- Legally authorized to work in Ireland
- Strong and reliable internet connection
- Strong written and verbal English communication skills. Second language skills, particularly German, are an asset.
- 1+ years of experience in customer service (ideally in a SaaS or technology company)
- Experience using Zendesk, Intercom, or other customer support platform
- Self-starter with ability to thrive in a fast-paced environment
- Strong attention to detail