Job Description
Title: Customer Experience Representative
Location: Remote
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
About the Role
The Customer Experience Representative will be instrumental to helping launch new markets at Clipboard Health. Healthcare providers are core to the Clipboard Health marketplace the Customer Experience Representative is in charge of sourcing and onboarding the first 100 users in a market. There’s no ceiling to what you can achieve in this role if you’re highly motivated to go above and beyond, a diligent executor and a strong written/verbal communicator, Clipboard Health is the place for you to excel.
Responsibilities
- Generating leads through online platforms and job portals
- Clearly articulating the value proposition of the app to prospective users
- Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app
- Being the go-to point of contact for users that need help with onboarding onto the app and booking their first shift
Qualifications
- Bachelor’s Degree
- Willingness to hustle / lack of fear