This one’s for someone who can run point on client implementations. You’ll translate what a customer needs into clean workflows and setup requirements, then coordinate the rollout so everything works post-launch.
About One Call
One Call supports injured workers by helping them get the care they need when they need it. They’re remote-first and operate around core values like Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply.
Schedule
Full-time
Remote (United States)
No posting deadline (applications accepted on an ongoing basis)
What You’ll Do
- Vet client requests to confirm they match operational needs
- Determine customer-specific processing parameters and complete product/service setup
- Build workflow documents summarizing processing requirements and conversion challenges
- Lead readiness reviews and guide customers through implementation prep and execution
- Gather and assess client forms, reports, and data files; map requirements and identify customization needs
- Coordinate post-implementation maintenance, including error resolution and system/data changes
- Act as an implementation resource: answer questions, troubleshoot issues, and support new procedures
- Review implementation results and drive follow-up fixes to ensure stable operations
What You Need
- Bachelor’s degree in Business (or related) OR equivalent education/experience
- Preferred: 2–3 years of healthcare experience in ancillary services
- Strong written and verbal communication (clear, concise, professional)
- Project coordination skills and ability to manage implementations end-to-end
- High attention to detail and strong documentation habits
- Analytical/problem-solving skills, including data mapping (when needed)
- Ability to translate client requirements into technical specs and communicate with technical teams
- Comfortable working independently and cross-functionally with sales, ops, and technical partners
Benefits
- Salary range: $55,700 – $83,500/year
- Remote-first flexibility
- Time off: 8 company holidays + 2 personal days + minimum 18 days PTO
- Medical, dental, vision, pet insurance
- 401(k) with matching
- Company-paid life insurance and short/long-term disability
- Colleague Assistance Program (counseling + financial services)
- One Call Foundation support for unexpected hardships
If you’ve done implementations, operations setup, onboarding, or client operations before, this is a strong “step-up” role.
Happy Hunting,
~Two Chicks…