Job Description
Customer Inquiry Specialist
- Remote, Arizona
- Full-time
- Fully remote
- $13.56 – $18.89 / hour
- 21373
Job Description
Job Summary
With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.
This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This individual resolves issues by either preparing adjustments, researching bad debt; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to customer inquiries regarding account status via phone/mail/email/online.
- Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
- Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.
- Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.
- Re-bill insurance companies when appropriate.
- Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
- Coordinates collection agency communication regarding outsourced invoices.
- Ensures all information regarding activity on an account is entered accurately into billing system.
- Brings recurring issues to the attention of the lead, or the department supervisor/manager.
- Performs other duties as required.
Minimum Required Qualifications
Education and/or Experience
- High school diploma is required.
- One year of related experience is required.
SKILLS, KNOWLEDGE AND ABILITIES
- Customer Service, Collections or Medical experience
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
Computer Skills
- Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
- English (reading, writing, verbal).
Mathematical Skills
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.