Support our growing medical alarm services team by processing new orders, updating customer records, and providing evening phone coverage for national healthcare partnerships.
About Medical Guardian
MedScope, a division of Medical Guardian, is a fast-paced and rapidly expanding medical alarm company dedicated to delivering reliable, life-enhancing services to members nationwide. Our Customer Intake Department ensures accuracy, efficiency, and exceptional service in onboarding new customers, maintaining records, and facilitating access to care. We are committed to operational excellence and HIPAA-compliant handling of confidential health information.
Schedule
- Full-time, remote within the USA
- Standard hours: 12:00 PM – 8:00 PM EST (first 30 days: 9:00 AM – 5:00 PM EST for training)
- Must reside in: PA, DE, GA, MI, NC, TX, NJ, or FL
- Evening coverage includes inbound calls from members opting into eligible Medicare Advantage services
- Independent work expected during evening hours with limited direct supervision
Responsibilities
- Monitor multiple queues for intake communications, including new orders, record updates, and service cancellations
- Review and interpret communications to determine necessary actions before entering data into company systems
- Navigate healthcare portals and online resources to gather missing or incomplete information
- Verify and process new customer orders, correct records, and handle service cancellations
- Answer inbound calls and respond to emails from customers, referring sources, and care managers
- Ensure all work meets HIPAA and confidentiality requirements
- Collaborate with the Intake team and other departments to ensure seamless operations
Requirements
- Associate degree in a healthcare-related field preferred
- Proficiency in Microsoft Office suite
- Minimum typing speed of 40 WPM
- Strong attention to detail and accuracy in data entry
- Critical thinking and problem-solving skills to identify and resolve missing or incorrect information
- Friendly and professional phone demeanor
- Adaptable to changes, punctual, and reliable
Compensation
- $21 per hour
Benefits
- Health care plan (medical, dental, vision)
- Paid time off (vacation and public holidays)
- Short- and long-term disability
- 401(k) retirement plan
Happy Hunting,
~Two Chicks…