Support customers and healthcare partners while managing critical intake operations from home.
About MedScope (A Division of Medical Guardian)
MedScope is a fast-paced, rapidly growing medical alarm company dedicated to improving lives through quick and accurate service. Our Customer Intake Department plays a vital role in connecting new customers and partners with our life-saving products and services.
Schedule
- Full-time: 12:00 PM – 8:00 PM EST
- First 30 days: 9:00 AM – 5:00 PM EST (training period)
- Must reside in PA, DE, GA, MI, NC, TX, NJ, or FL
Pay
- $21/hour
What You’ll Do
- Process new orders received via phone, fax, or email with accuracy and timeliness.
- Verify and update customer information; resolve missing or incorrect data.
- Navigate healthcare portals to locate necessary details during intake.
- Cancel or modify customer accounts as required.
- Answer inbound calls from members interested in Medicare Advantage services.
- Respond to daily phone calls and emails from customers and care managers.
- Maintain HIPAA compliance at all times.
What You Need
- Legal authorization to work in the U.S. (no sponsorship).
- Associate degree in a healthcare-related field (preferred).
- Proficiency in Microsoft Office and ability to type at least 40 WPM.
- Strong attention to detail and ability to adapt to changes.
- Excellent written and verbal communication skills.
- Friendly, professional phone demeanor and team-oriented mindset.
Benefits
- Medical, dental, and vision insurance
- Paid time off and holidays
- Short- and long-term disability coverage
- 401(k) retirement plan
Happy Hunting,
~Two Chicks…