About the Role
Title: Customer Onboarding & Enablement Specialist
Location: United States (Remote)
Type: Full-time
Workplace: remote
Category: Customer Onboarding & Enablement
Job Description:
— We are actively reviewing applications for this position —
About LogicManager:
LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.
LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work , a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.
At LogicManager, customer enablement is one of our top priorities, and our Advisory Team plays a primary role in ensuring an organization’s success. Onboarding and Enablement’s Specialists are assigned a portfolio of customers who are undergoing onboarding to consult, enable, build relationships, analyze data, and ensure that their organizations are meeting their desired goals. In this role, you must have the ability to think strategically, communicate effectively, and evaluate, interpret, and analyze information to support our customers’ internal risk management programs.
What You’ll Do:
- Onboarding Management: Facilitate customer onboardings across various industries, sizes, and job functions
- Develop and Curate Customer Enablement Resources: Create and maintain accessible educational materials, including webinars, LogicManager University (LMU) articles, resources for our AI-powered LogicManager Expert (LMX), and Source of Truth resources, to empower customers with ongoing tools and best practices.
- Facilitate Customer Enablement Sessions: Host interactive sessions with existing customers to promote the adoption of best practices
- Consultative Approach: Collaborate with customers to adopt best practices, drive business value, and build strong relationships.
- Progress Tracking & Demonstration: Guide customers through onboarding milestones, Boards, and Senior Management, and ensure alignment with goals
- CRM Utilization & Documentation: Utilize HubSpot as the primary CRM tool to record implementation updates and customer interactions for effective tracking.
- Product Collaboration: Partner with Product Management to provide actionable feedback from customers, representing their needs and experiences to inform product enhancements and align solutions with customer goals.
- Contribution to Growth: Actively contribute insights for customer marketing, account management, and product development, impacting company growth and enhancement.
- Cultural Engagement & Career Growth: Embrace our company culture, leveraging active participation as a means to foster career growth and development opportunities.
About You and What Skills You’ll Need:
- Education: Bachelor’s degree
- Experience: 3+ years of customer-facing experience in an Implementation or CSM role
- Technical Skills: Proficiency in documenting customer engagements in a CRM (ex. Hubspot) is required. Experience with Google Suite is a plus.
- Core Competencies: Strong communication skills, cross-functional collaboration, analytical problem-solving, and critical reasoning.
- Work Eligibility: Authorized to work in the US (sponsorship unavailable)