Job Description
Customer Operations Project Installer
Clarity Voice
Remote
Full Time
CUSTOMER OPERATIONS PROJECT INSTALLER
THE PERSON
Our Customer Operations Project Installer will own all aspects of the day-to-day performance as the single point of contact for customer installations. This includes owning all assigned onboarding workflows and ensuring that tickets are processed and completed within the defined standard operating guidelines.
Our company culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the sales and marketing team in creating, building, and supporting relationships with our customers and gain fulfillment in helping others!
JOB RESPONSIBILITIES:
- Main point of contact once workflow/ticket has been assigned
- Set onboarding expectations with the customer during the introduction call, followed up by email
- Follow User Guides by brand
- Collect customer’s network information
- Process and maintain current daily status on assigned workflows and tickets.
- Works directly with customer operation provisioners, and customer operation specialists to ensure tasks are being processed
- Scheduling virtual installation and virtual training appointments
- Reach out to POS vendors if needed prior to installation
- Works with onsite installation vendor when requested
- Perform impromptu virtual Install or virtual training
- Provide status updates to customers on all shipping tracking information
- Confirm with the customer once all shipping tracking has been delivered
- Setting up and test call routing includes setting up audio files, features, etc.
- Conducts virtual installations for new and existing customers
- Conducts virtual training for new and existing customers
QUALIFICATIONS:
- Bachelor’s degree in Operations, Information Technology, and/or Business preferred
- Minimum of two years of project management experience
- Customer support experience
- High integrity and alignment with the company mission and values