Job Description
HSN Williamsburg VA Customer Order Specialist- 24 Hours/Week Work at Home (Evergreen) (Open)
US, VA, Williamsburg
- Job ID: R64324-EN
- Regular
- PartTime
- HSN
- Customer Service & Experience
The Opportunity
HSN Customer Order Specialists answer incoming customer calls in a fast paced, metric-based atmosphere. From a work at home environment Specialists problem solve to assist customers while following HSN’s standard operating procedures efficiently and effectively.
Compensation
HSN is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.
The Customer Order Specialist starting rate is $13.00/hr and will increase every 6 months for the first two (2) years of employment.
The Schedule
This is a part time, flexible position where Customer Order Specialists will have a twenty-four (24) hour weekly work requirement.
First Specialists will complete a six-week training period from Monday to Friday from 6:00 pm – 11:00 pm ET. After graduating Specialists will work a set twenty-four (24) hour weekly work schedule that would be discussed during the interview.
During the fall of 2022 / early 2023, all Specialists will transition from the set twenty-four (24) hour schedule to the Flex 24 Schedule on a date to be set by the Company.
Five (5) of the twenty-four (24) hours must be worked on Saturday or Sunday each week. Specialists will be able to login each week to select their work schedule for the following week from the available hours based on the business need. The hours available to select from will change each week. During peak times, Specialists will be required to schedule more than twenty-four (24) hours.
We will be offering all Order Specialist team members Flex 24 Schedule by Spring 2023.
Application Process
Complete Application
Complete Skills Assessment on mobile device or computer
Self-Schedule Interview
Who We Are
Our Customer Order Specialists make someone’s day every day! Shop with our HSN customers by leading them through their sales purchases while communicating and providing an interaction that is fun and personal.
Your Impact
- Field inbound calls from our customers with extended periods of high volume
- Assist customer in placing orders
- Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
- Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
What You Bring
- Follow HSN’s Attendance Policy
- 24-hour availability to work
- Meet or exceed monthly call quality and call handling time requirements
- Maintain personal equipment that meets HSN Work at Home Specifications
- Ability to Problem Solve
- Effective communication
- Learn and work in a virtual environment
- Ability to troubleshoot technology independently
- Able to sit for long periods of time
- Sustain a high paced call volume
- Able to meet and adhere to all HSN system requirements
- Able to attend six (6) week training period without absence
- Must be able to work Weekends and holidays
Training Schedule
All new hires must complete Orientation Day and a six (6) week training. Absenteeism and tardiness to training cannot be approved, full attendance and participation is required.
System Requirements
Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. A full spec list will be provided after your interview. Here are a few of them:
Self-Provided Computer or laptop
Headset compatible with HSN specifications
Able to provide standard copper line phone service from a local phone company or bundled service from your internet provider
High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up Orders are not an option.
Microsoft Operating System. Mac/Apple products and notebooks (Chromebooks, Surfaces) are not supported.