About the Role
Title: Customer Portfolio Manager
CPM/CS R
Location: Remote
Job Description:
Job Description Summary
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.
What Impact you’ll make:
As the Site Customer Portfolio Manager located in the DC area, with a dynamic customer base you will need to demonstrate accountability for functional, business, and broad company objectives for Gas Power within GE VERNOVA.
You will be responsible for the profitability and customer satisfaction for assigned contract/s and customer obligations, fulfill service agreement obligations, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.
Your high levels of operational judgment are required to achieve objectives under our SQDC principles.
The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Job Description
What you’ll do
- As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity
- Develop and own site customer communication plan, coordinate and facilitate regular “Customer meetings” reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
- Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.
- Be responsible for developing outage scope/communicating scope to the field services team.
- Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
- Provide leadership in owning and driving all emergent/forced outage matters to resolution.
- Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.
- Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.
What you’ll bring: (Basic Qualifications)
- Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
- Minimum of 8+ years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power Equipment experience.
What will make you stand out:
- You have a passion for leading by example with exceptional communication skills, time management and leadership in a proactive service environment; Including excellent Presentation skills with advanced knowledge in Microsoft tools such as excel, and Power Point is strongly desired
- You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives and strong experience in Lean processes and tools.
Other Eligibility Requirement:
- National Relocation is offered to the DC, US area to best service our client.
- Must be legally authorized to work in the United States
- No Sponsorship nor is Immigration service offered
- This position also requires inter-company travel.