Job Description
Customer Relationship Specialist
FULL TIME | ACHIEVE TEST PREP | OUTSIDE OF UNITED STATES
About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.
Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:
- Work entirely from the comfort of home
- Set your own work schedule
- Earn a competitive compensation commensurate with your location
- Know that your ideas and opinions are important and will be heard
- Help change lives through education
At Achieve, you are guaranteed to make a difference everyday—both in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.
We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.
Job Summary:
We are seeking a dynamic and customer focused individual to join our team as a Customer Relationship Specialist. The successful candidate will be responsible for managing relationships with our customers online and offline, ensuring that they receive the highest level of service and support. This candidate will have a persuasive attitude, excellent customer relationship skills, and a passion for creating lasting bonds with our customers.
Roles & Responsibilities:
- Respond to customer inquiries, complaints and escalations directly with customers on the phone and social media.
- Respond in writing to both positive and negative comments and reviews that appear online.
- Cultivate relationships with important customers over a long period of time.
- Contribute to improving overall customer service & retention
- Contribute to improving processes and procedures that impact performance.
- Deliver concierge level service to all customers.
- Become an expert on Achieve’s products and tools for customer success.
- Promote customer retention and promote the appropriate products and services to meet customer needs.
- Maintain scheduled appointment times and follow up commitments with customers.
- Work on other projects or assignments as needed based on manager discretion
Desired Skills & Experience:
- 3+ years experience in a customer service or support role.
- Excellent communication skills, both written and verbal.
- Strong problem solving skills and ability to think creatively to resolve customer issues.
- Ability to multitask and prioritize workload effectively.
- Strong attention to detail to record accurately and maintain customer records.
- Ability to build and maintain strong customer relationships.
- High school diploma or certification in business administration or equivalent.
Job Details:
- Type: Remote
- Schedule: Mon-Fri between the hours of 7:00AM – 9:00PM EST/ Will be required to work some weekends.