Job Description
Customer Service
mount laurel, new jersey
$17 – $17.01 per hour
temp to perm
high school
shift: First
work hours: 8 AM – 8 PM
category office and administrative support occupations
reference AB_4337728
Job details
Our client, a large third party service provider, is looking for Customer Service Representives in the State of New Jersey.
Candidates must live inside the State of New Jersey even though this is a Remote position.
Internet speed test required for consideration.
Responsibilities
- Answer inbound calls from members regarding their benefits
- 20-50 calls per day on average, but they do not focus on quantity, they focus on the quality of each call and being able to multitask. These are complex calls.
- Research information regarding deductibles, claim status, providers, etc.
- Answering questions about Medicare and Medicaid
- Provide excellent customer service and demonstrate a passion for helping others
- Will be handling sensitive information
The essential functions of this role include:
- working up to 2 hrs of overtime per week
Skills
- Interpersonal Sensitivity
- Adapting to Change
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Client Service
- Empathy
- ERP
- CRM
- Customer Relations
- Customer support
- Customer Service
- New Business Sales
- Customer Relationship Management
- Certified Financial Service Auditor
- CUSTOMER ORDERS/SALES
Qualifications
- Years of experience: 2 years
- Experience level: Experienced