Job Description
Customer Service
- Home Office
- Remote
- Missouri
- 429654BR
What you’ll do…
Provide exceptional customer service primarily through phone, email and chat communication to inbound callers and customers. This will include receiving and resolving a comprehensive variety of customer requests and inquiries. Handle moderately complex internal and external customer inquiries and concerns via phone, email and chat. Serve as liaison between clients and management, support groups and the business unit. Use Contact Center software programs and computer systems to resolve and track client issues. Closely adhere to a call-handling schedule. Participate in outbound calling projects as needed. This is shared role with our HRB Retail and Tax Training Support team departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist customers in opening deposit and loan accounts through a variety of channels such as telephone, Internet and US mail.
- Provide customer service and maintenance on exiting accounts.
- Know, understand and apply bank policies and procedures.
- Demonstrate a high level of courtesy and efficiency with customers.
- Recognize and act on referral opportunities with customers.
- Help reconcile branch settlement differences.
- Resolve customer issues in a timely manner .
QUALIFICATIONS
Experience
- These skills are acquired through the completion of High school diploma or equivalent.
- 1 – 3 years experience in bank customer service role.
- Knowledge of retail banking products, operations, and laws.
- Ability to maintain sensitive and confidential information.
- Effective oral, written and interpersonal communication skills.
What you’ll bring to the team…
Education:
- High school diploma or equivalent
Work Experience:
- Advanced MS Outlook, Word, Excel and Powerpoint
- Extremely Detail oriented
- Ability to perform under stress in a fast-paced phone center environment.
- Excellent Oral, written and interpersonal communication skills
- 1 year Minimum related work experience
It would be even better if you also had…
- 35 wpm Ability to type at least ___ words per minute.
About H&R Block…
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
Visit BlockBenefits.com to learn more about H&R Block benefits.
As part of our on-going COVID-19 compliance efforts, H&R Block is asking all associates to voluntarily share their COVID-19 vaccination status. Associates who are unvaccinated or who choose not to share their vaccine information will be required to wear a mask while at work and comply with other safety precautions.
Job Family OCOE
Employee Type Regular
WOTC Eligibility Check Yes